Terms and Conditions

Terms and Conditions



The ownership of this website, www.uroom.es, (hereinafter Website) holds it: Arrow selection SL, provided with NIF: B01738764 and registered in: Madrid Mercantile Registry; and whose registration data is the 1st entry of sheet M-725287, to folio 61 from the tome 40884, and whose contact details are:

C/Andromeda 4, 28971 Wimple, Madrid, Spain
Telephone contact: 601 456 826 / 679 394 312
Contact email: info@uroom.es

This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website www.uroom.es and the purchase or acquisition of products and/or services on it (onwards, Conditions).

For the purposes of these Conditions, it is understood that the activity that Uroom develops through the Website includes:

  • Brand advertising and marketing.
  • Customer acquisition.
  • Catalog of products and services.
  • Reservation center.
  • Channel of communication between the company, owners and tenants.

In addition to reading these Conditions, before accessing, browse and/or use this website, the User must have read the Legal Notice and the General Conditions of Use, including, cookie policy, and the privacy and data protection policy of Uroom. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the aforementioned., so if you don't agree with all of this, you must not use this Website.

Likewise, It is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those that are in force at the time the acquisition of products and/or services will be applicable.

For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, in your case, using the contact form.


The access, browsing and use of the Website, confers the user condition (hereinafter referred, indistinctly, individually as a User or jointly as Users), so they are accepted, from the start of browsing the Website, all the Conditions established here, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance according to the case.

The User assumes responsibility for the correct use of the Website.. This responsibility will extend to:

  • Make use of this Website only to make legally valid inquiries and purchases or acquisitions.
  • Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, could be annulled and the relevant authorities would be informed.
  • Provide truthful and lawful contact information, for example, Email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares to be older than 18 years and have the legal capacity to enter into contracts through this Website.

The Website is mainly aimed at Users residing in Spain. Uroom does not ensure that the Website complies with the laws of other countries, either totally or partially. Uroom declines all liability that may arise from such access., nor does it guarantee shipments or provision of services outside of Spain..

The User may formalize, your choice, with Uroom the sales contract for the desired products and/or services in any of the languages ​​in which these Conditions are available on this Website.


Duly registered Users can buy on the Website by the means and forms established. They must follow the online purchase and/or acquisition procedure of www.uroom.es, during which various products and/or services can be selected and added to the cart, basket or final space of purchase and, finally, click on “PAY NOW”.

Likewise, The User must fill in and/or verify the information that is requested in each step, though, during the purchase process, before making the payment, purchase data can be modified.

Next, the User will receive an email confirming that Uromm has received their order or request for purchase and/or provision of the service, namely, the order confirmation. Y, in your case, you will be informed, equally, by email when your purchase is being shipped or the service confirmed. in your case, this information could also be made available to the User through their personal connection space to the Website.

Once the purchase procedure has concluded, The User agrees that the Website generates an electronic invoice that will be sent to the User via email, And in his case, through your personal connection space to the Website. Likewise, the user can, if you wish, get a copy of your paper bill, requesting it from Uroom using the contact spaces on the Website or through the contact details provided above.

The User acknowledges to be up to date, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, in your case, image of it on your website page, indicating, by way of example, but not exhaustive, and attending to each case: Name, precio, components, weight, amount, color, product or service details, the features, way in which they will be carried out and/or cost of the benefits; and acknowledges that the execution of the purchase order, acquisition or reservation materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The comunications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of Uroom in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with the Regulation (UE) 2016/679 of the European Parliament and of the Council, of 27 april 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR) and the Organic Law 3/2018, of 5 from December, Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.


All purchase/reservation orders received by Uroom through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affect their supply and/or the provision of services. If there are difficulties in the supply of products or there are no products in stock, Uroom undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes impossible..


The prices displayed on the Website are final., in euros (€) and include taxes, unless by legal requirement, especially regarding VAT, a different issue is indicated and applied.

Nevertheless, and unless stated, punctually, otherwise the prices of the items offered exclude shipping costs, which could be incurred, that will be added to the total amount due when managing the shipping procedure by the User, and where he will consult the available shipping methods and costs and freely choose the one that best suits him.

In no case will the Website add additional costs to the price of a product or a service automatically., but only those that the User has selected and chosen voluntarily and freely.

Prices can change at any time, but the possible changes will not affect the orders or purchases with respect to which the User has already received an order confirmation.

The accepted means of payment will be: card and bank transfer.

Uroom uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website.. As such, the Website uses a Bankia payment gateway.

Credit cards will be subject to checks and authorizations by the issuing bank., if said entity does not authorize the payment, Uroom will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User..

Once Uroom receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of shipment and/or confirmation of the service provided is sent to the User in the form and, in your case, established place.

In any case, by clicking on "PAY NOW" the User confirms that the payment method used is his.

The purchase or acquisition orders in which the User selects bank transfers as a means of payment will be reserved during 5 calendar days from the confirmation of the order in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by Uroom for the Website. When the system receives the transfer, the order will be prepared and managed for shipment.

Through this payment method, The User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. in case of error, Uroom will not be able to validate the order, which will be annulled.


In the cases in which it is appropriate to carry out the physical delivery of the contracted good, Deliveries will be made within the following territory: Spain (peninsula).

Except for those cases in which there are unforeseen or extraordinary circumstances or, in your case, arising from product customization, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If for any reason, that it was attributable, Uroom could not meet the delivery date, will contact the User to inform him of this circumstance and, The latter may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. Nevertheless, the carrier would leave a notice explaining where the order is and how to have it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, you must contact Uroom to arrange delivery on another day.

In case they pass 30 days from when your order is available for delivery, and has not been delivered for reasons not attributable to Uroom, Uroom will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned to him, except for the additional expenses resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is considered terminated.

Nevertheless, The User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery.. The User acquires ownership of the products when Uroom receives full payment of all amounts due in relation to the purchase or acquisition made., including shipping costs, or at the time of delivery, if it takes place at a time after the full receipt of the amount to be paid by Uroom.

In accordance with the provisions of the Law 37/1992, of 28 from December, of the Value Added Tax (IVA), Purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands., Ceuta and melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question..

In this same sense, and in accordance with Chapter I of Title V of the Directive 2006/112 of the Council of 28 november 2006 on the common VAT system, purchase orders will be located, for its delivery and/or provision, in that Member State of the European Union in which the address that appears in the purchase order is located and, so, the applicable VAT will be that in force in said Member State.

In orders destined for the Canary Islands, Ceuta and melilla, deliveries will be exempt from VAT by application of the provisions of Law 37/1992, and to the Directive 2006/112, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. The User must take into account that in these territories there could be situations in which taxes and customs duties are applied and accrued at destination., in accordance with current regulations, and that these could run on their part.

For the rest of locations, different from the previous ones, where purchase orders will be located, For its delivery and/or provision, the regulations in force at all times will be applied.; The User must take into account that this could generate the application and accrual of taxes and customs duties at destination., in accordance with current regulations at destination, and that these could run on their part. For more information, The User must go to the customs office at destination.


The User is informed that in the event that he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, You can modify them by contacting Uroom through the contact spaces enabled on the Website., Y, in your case, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General information). Likewise, this information could also be rectified by the User through his personal connection space to the Website.

In any case, the user, before clicking "PAY NOW", have access to space, trolley, or basket where your purchase requests are written down and you can make changes.

Similarly, The User is referred to consult the Legal Notice and General Conditions of Use and, specific, the Privacy Policy to obtain more information on how to exercise your right of rectification as established in the Regulation (UE) 2016/679 of the European Parliament and of the Council, of 27 april 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR) and in the Organic Law 3/2018, of 5 from December, Protection of Personal Data and guarantee of digital rights.


In the cases in which the User acquires products on or through the Website of the owner, You have a number of rights, as listed and described below:

Right of Withdrawal

The user, as consumer and user, make a purchase on the Website and, Therefore, you have the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire at 14 calendar days of the day that the User or a third party authorized by him, other than carrier, acquired material possession of the goods purchased on the Uroom Website or in the event that the goods that make up your order are delivered separately, to the 14 calendar days of the day that the User or a third party authorized by him, other than carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, to the 14 calendar days from the date of conclusion of the contract.

To exercise this right of withdrawal, the User must notify their decision to Uroom. you can do it, in your case, through the contact spaces enabled on the Website or through:

Arrow Selection SL

C/Andromeda 4, 28971, Madrid

The user, regardless of the medium you choose to communicate your decision, You must express clearly and unequivocally that it is your intention to withdraw from the purchase contract. In any case, The User may use the withdrawal form model that Uroom makes available as an annex to these Conditions, nevertheless, its use is not mandatory.

To comply with the withdrawal period, It is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding term expires..

In case of withdrawal, Uroom will reimburse the User for all payments received, including shipping costs (with the exception of the additional expenses chosen by the User for a shipping modality other than the least expensive modality offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which Uroom is informed of the decision to withdraw by the User.

Uroom will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction.. This refund will not generate any additional cost to the User. Nevertheless, Uroom could withhold said refund until the products or items of the purchase have been received., or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to Uroom in:

Arrow Selection SL

C/Andromeda 4, 28971 Madrid

And you must do so without undue delay and, in any case, at the latest within the period of 14 calendar days from the date Uroom was informed of the withdrawal decision.

The User acknowledges knowing that he must assume the direct cost of return (transport, delivery) of the goods, if any were incurred. Also, will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, the characteristics and functioning of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in the article 103 of the Royal Legislative Decree 1/2007, of 16 of November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. by way of example, and not exhaustive, this would be the case: custom products; products that can deteriorate or expire quickly; Unwrapped music or video CDs/DVDs, as sealed at the factory; products that for reasons of hygiene or health are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the User could contract on this Website is governed., since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has started, with the express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully executed by Uroom, you will have lost your right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.

Likewise, products must be returned using or including all their original packaging, the instructions and other documents that may accompany them, plus a copy of the purchase invoice.

In the following link you can download the withdrawal form model:

www.uroom.es *Cancellation policy.

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase order, and that, so, You must contact Uroom immediately and let them know of the existing disagreement (defect/bug) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products., and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund is applicable or, in your case, the substitution of the same.

The refund or replacement of the product will be made as soon as possible and, in any case, within the 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it really exists, will be refunded in full, including delivery costs and costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase..

In any case, The rights recognized in the legislation in force at all times for the User will always be observed., as consumer and user.


The user, as consumer and user, enjoys guarantees on the products that you can acquire through this Website, in the legally established terms for each type of product, answering Uroom, so, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

In this sense, It is understood that the products are in accordance with the contract provided that: conform to the description made by Uroom and have the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of the same. When this is not the case with respect to the products delivered to the User, The latter must proceed as indicated in the section Return of defective products or error in the shipment. Nevertheless, Some of the products that are sold on the Website, They could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured., and that therefore will form part of the individual appearance of the product, and they will not be a defect.

On the other hand, It could be the case that the User acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering the User that it is a defective product, The latter also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal guarantee right directly against them during the three years following the delivery of said products.. For it, the User must have kept all the information in relation to the guarantee of the products.


Unless otherwise provided by law, Uroom will not accept any responsibility for the following losses, regardless of its origin:

  • any losses that were not attributable to any default on your part;

business losses (including loss of profit, from income, of contracts, of expected savings, of data, loss of goodwill or unnecessary expenses incurred); the one of

  • any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

Equally, Uroom also limits its responsibility regarding the following cases:

  • Uroom applies all measures related to providing a faithful display of the product on the Website, However, it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution., or problems with the browser used or others of this nature.
  • Uroom will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order.. Nevertheless, is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and in general any other typical of the sector, that result in delays, product loss or theft.
  • Technical failures that due to fortuitous causes or of another nature, prevent normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, that prevents you from having the service. Uroom puts all the means at its disposal in order to carry out the purchase process, payment and shipping/delivery of products, however, he exempts himself from responsibility for causes that are not attributable to him, Fortuitous event or force majeure.
  • Uroom will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, Uroom will not be responsible for an erroneous return made by the User either.. It is the User's responsibility to return the correct product.
  • Usually, Uroom will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events beyond your reasonable control, namely, due to force majeure, and this may include, by way of illustration but not exhaustive:
    • strikes, lockouts or other protest measures.
    • civil commotion, revolt, invasion, terrorist threat or attack, guerra (declared or no) the menaces the war preparations.
    • Fire, burst, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
    • Impossibility of using trains, boats, planes, motor transport or other means of transport, public or private.
    • Inability to use public or private telecommunication systems.
    • Actos, decrees, legislation, regulations or restrictions of any government or public authority.

Thus, the obligations will be suspended during the period in which the cause of force majeure continues, and Uroom will have an extension in the term to comply with them for a period of time equal to the duration of the cause of force majeure.. Uroom will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure event..


By using this Website, The User accepts that most of the communications with Uroom are electronic (email or notices posted on the Website).

For contractual purposes, The User agrees to use this electronic means of communication and acknowledges that any contract, notification, information and other communications that Uroom sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with Uroom through the contact details provided in these Conditions and, in your case, through the contact spaces of the Website.

Equally, unless otherwise stipulated, Uroom can contact and/or notify the User at their email address or at the postal address provided..


No waiver by Uroom of a specific legal right or action or the lack of a requirement by Uroom for strict compliance by the User with any of its obligations shall imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from the fulfillment of its obligations.

No waiver by Uroom of any of these Conditions or of the rights or actions derived from a contract will take effect., unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.


If any of these Conditions were declared null and void by firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.


These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and Uroom in relation to the object of sale and replace any other agreement, previous agreement or promise agreed verbally or in writing by the same parties.

The User and Uroom acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party., except for what is expressly mentioned in these Conditions.


The information or data of a personal nature that the User provides to Uroom in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, in your case, in the Legal Notice and General Conditions of Use). When accessing, Browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true..


The access, Navigation and/or use of this Website and the purchase contracts for products through it will be governed by Spanish legislation..

any controversy, problem or disagreement arising out of or related to access, browsing and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Uroom and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.


The User can send Uroom their complaints, claims or any other comment you wish to make through the contact information provided at the beginning of these Conditions (General information).

Also, Uroom has official claim forms available to consumers and users, and that they can request Uroom at any time, using the contact information provided at the beginning of these Conditions (General information).

Likewise, if a controversy arises from the conclusion of this purchase contract between Uroom and the User, the User as a consumer can request an out-of-court dispute resolution, according to the Regulation (UE) 524/2013 of the European Parliament and of the Council, of 21 May 2013, on the resolution of online disputes in consumer matters and by which the Regulation is modified (CE) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

Last modification: 28 April 2021